Services

As a seasoned IT Leadership professional, I work with the C-Suite business executives to align IT capabilities with business objectives at a Strategic Enterprise level. My expertise lies in strategizing and coordinating with various business units to ensure best in class delivery of services.

CIO Advisory Services offered:

Process Reviews: Business process mapping is the foundation which presents all those IT activities required to build the business development strategy. With CIO advisory services, you will be able to get a better overview of your business’ health around the processes that are in place, so that you can take necessary actions to fuel business productivity.

Outlining Technology Road Map: Reviews of the enterprise-level IT tools and services that are used will be analysed for effectiveness to ensure you get the value for your money. This roadmap review is imperative to guide you with your investment decisions in the future. I also work with the management of the IT team and assign them with the right task to get the best out of the potential employees working on the Strategy execution.

Best Cost Management practices: Every business wants to adopt the best practices and expect they get the value for their investments. I work closely with the CIO and management team to understand more about your limited resources and budgetary constraints. Provide effective cost management recommendations that will ensure maximum returns on the investments made.

Meet IT Governance standards: I analyse the governance of the IT Team in alignment with the enterprise governance requirements and assist the management team and CIO to establish methods for meeting the IT governance standards. This will be done by assisting in the design of IT Policies, processes, frameworks, recommended standards, and tools selection. Governance also includes the governance of the project portfolio to help your company establish good governance practices in the services provided.

Risk Management: From Disaster Recovery to mitigating financial risks, CIO consulting ensures safe and compliant practices. As a key influencer to the company, I will help you develop and incorporate processes and measures to manage risks.

Vendor Negotiation: After collating information about your business requirements, I will assist you to get the best vendors for your business organization. With a well-planned communication and negotiation strategy, you won’t find it too difficult to get access to vendors that provide the best services on time.

With the world forging ahead into the Fourth Industrial Revolution, many companies are propelled into the Digital Era.

I work closely with the CIO and management team, to support your organization in designing an effective approach to achieve the short- or long term business goals. This is done by identifying the roles of technology in a business strategy, the capabilities IT can provide and how the IT organization needs to be managed to deliver its commitments.

I then work with clients to understand the ROI that can be leveraged from current and leading technologies.

By leveraging enterprise-level IT tools and services and ensure you get the value for your money, I can guide your investment decisions for the future and advise organizations on how to structure the management of the IT team.

IT Strategy Services

Facilitating of Strategic Sessions and structuring the ICT or Digital Transformation Strategy
Collaborate and co-create with management and business to craft the Strategic Objectives, Goals and Plans,
Co-create the IT Roadmap
Assist with Key Performance Indicators required to reach the Strategic Goals and link these to the Balance Scorecard
Develop the Change Management and Communication Strategy

Business Case development – Assist with developing sound business cases to address the strategic objectives of the organization.
ICT Procurement – Structure the IT Procurement requirements to purchase the correct tools for the business need.
Vendor Negotiation - After collating information about your business requirements, I can assist you get the best vendors for your business organization. With a well-planned communication and negotiation strategy, you won’t find it too difficult to get access to vendors that provide the best services on time
RFQ, RFI, RFP Processes – I consult on Requests for Quotes, Information and Proposal processes.

IT Governance is an element of corporate governance, aimed at improving the overall management of IT and deriving improved value from investment in information and technology. Governance defines the common directions, policies, and rules that the organization uses to deliver and maintain its services

I work with the CIO and management teams to assess the IT governance frameworks and recommend implementation of IT Governance that effectively manage IT risks, always ensuring the golden thread of activities associated with information and technology are aligned with their overall business objectives.

My IT Governance Services guides you through the following necessary steps:

Governance – Co-create with the team, the necessary frameworks required for meeting the IT governance standards of the enterprise. The IT alignment strategy will include governance of the project portfolio to help your company establish sound governance practices aligned to King 4 and COBIT.
Policies – Assist with identifying the correct policies required for the IT department, based on the organisation's strategic imperatives. Review and assess current policies and make recommendations to adjust.
Processes – Assessments on best practice processes required for the IT department. Review and assess current processes and make recommendations to adjust if required.
Procedures – Assist with identifying the correct procedures required for the IT department, review of the procedures in place and make recommendations to adjust if required.
Templates – Recommend templates for the ICT department. Assess and review current templates for accuracy to policies, processes, and procedures as well as governance requirements.
Maturity Assessments – Maturity assessments are integral as a base point to start from when wanting to improve. Understanding the maturity level of the specific ICT areas to determine the strengths and weakness of the function. I co-create action plans with the management teams to close any maturity gaps for assessments undertaken.
ICT Audits – I consult on the Audits completed in the relevant IT process area and work collaboratively with the teams to close the gaps.
COBIT alignment – Assess and review of the current practices to create alignment to COBIT requirements and recommend improvements where necessary.
ITIL Processes – Assess and review of the current processes to close the gaps to achieve ITIL alignment and recommend improvements where necessary
Risk Management - From Disaster Recovery, Cyber Security to mitigating financial risks, I consult on safe and compliant practices on managing the risks. I help you develop and incorporate processes and measures to alleviate any type of IT related risks.
Compliance – Consult on compliance to laws pertaining to IT e.g. POPIA, RICA, ECTA
ISO 20 000 Compliance – Assess current ICT processes in alignment to ISO 20 000 Quality Management practices to determine compliance

I work with the CIO and leadership team, to advise on an effective demand and portfolio management strategy. This is then used to select the best ideas that translate into Projects, which then creates the Portfolio required to execute on the Strategic commitment of the organization.

The full portfolio management process will define the strategy and the objectives in the Strategic Plan. This lists components (programs, projects, activities) to achieve these objectives and business benefits.

The Services consulted on are:

Demand and Portfolio Management – Assess and recommend Demand and Portfolio management functions and capabilities and recommend improvement plans. This process is used to assesses the current customer demand against the services which are being provided to them.
Demand Management focuses solely on understanding the customer’s demands and coordinating it with the capacity, availability, and types of services that are provided. There are four sequential activities that are performed in this process which are identifying sources of demand and forecasting, analyzing the patterns of business activity and user profiles, developing differentiated offerings and managing operational demand.
Thereafter creating a Portfolio Register and creating and assessing the Portfolio for Business Value to effectively select and priortise Strategic Projects that will provide the most return on investment.
Business Relationship Management – Assess and advise on the creation of BRM capability, assess current capability and provide improvement plans ensuring that the potential business value from satisfying that demand is captured, optimized, and recognized. Activities like creation and management of customer relationships, comprehension of customer needs, and implementation of required services to meet those needs are performed in Business Relationship Management process. The three sequential activities that are performed in this process are request and complaint handling, identifying opportunities, and managing business relationships.
Business Case Development – Assist with developing sound business cases to address the strategic objectives of the organization
ICT Procurement – Structure the IT Procurement requirements to purchase the correct tools for the job, considering the Portfolios strategic objectives and business investment needs
Vendor Negotiation - After collating information about your business requirements, I can assist you get the best vendors for your business organization. With a well-planned communication and negotiation strategy, you won’t find it too difficult to get access to vendors that provide the best services on time.
Business Analysis – Assist with Business Analysis function set up and improvements where there is a requirement to analyse business needs and creating business requirements specifications.
Project Management – Advise on Project management governance for small, medium and large projects using Waterfall, Agile and DevOps Frameworks and Methodologies.
Testing – Advise on strategies around Quality Assurance Systems Testing and User Acceptance testing.
Stakeholder Engagement and Relationships – Advise on Stakeholder analysis approach and Stakeholder engagement plans
Organizational Change Management – Assist with structuring Change management strategies and communication plans.

As companies continue to grow and respond to emerging technology, IT will continue to adapt and change. Optimizing your IT Service Management (ITSM) Operations to keep up with the changing demands of customers is an ever-moving target.

When it comes to organizing and executing your service management strategies, I can assist in creating or assessing the following processes for effectiveness and improvements.

Incident Management - This process takes immediate action to restore the interruptions in service due to various incidents such as password resets, printer failures, or an error message, etc. There are five sequential activities in this process, namely, registering & categorizing the incident, prioritizing, investigating and diagnosing, resolution, and finally closure.
Problem Management - This process focuses on pinpointing and preventing recurrence of the problems and incidents. There are five sequential activities performed in this process, which are problem detection and logging, categorizing, investigating and diagnosing, and problem resolution and closure.
Service Request Management - This process receives, logs, prioritizes and resolves various service requests that are often received by the service desk. There are five sequential activities in this process that are, requesting registration, validating request, categorising, and prioritising requests, reviewing and authorizing requests, and request closure.
ICT Change Management - This process ensures that with the changes in the business needs, the services remain scalable and reliable. This process is made up of five sequential activities which are registration and categorization, risk and impact analysis, approval, coordinate change build and test, authorize change deployment, and finally review and close change record.
Disaster Recovery – Assist with performing an in-depth analysis of systems and create a formal document to follow in times of crisis to create a Disaster Recovery plan, based on best practice frameworks.
Service Catalogues – Advise on ensuring that there is an updated service catalog available with easy accessibility to the services that are required by the customers to remain productive. Key activities are followed in this process, which are documenting service definition and description, agreeing on service catalog contents, and producing and maintaining the service catalog.
Service/Organisation Level Agreements – Assist the management team with creating Service Level Agreements and Organizational Level Agreements to ensure services delivered are as per the agreed upon metrics and standards.