{"id":1142,"date":"2021-11-21T02:41:56","date_gmt":"2021-11-21T00:41:56","guid":{"rendered":"https:\/\/untangled.online\/?page_id=1142"},"modified":"2022-01-06T07:38:32","modified_gmt":"2022-01-06T05:38:32","slug":"final-services","status":"publish","type":"page","link":"https:\/\/untangled.online\/index.php\/final-services\/","title":{"rendered":"Final Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1142\" class=\"elementor elementor-1142\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ad7ea52 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ad7ea52\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2daaa81f\" data-id=\"2daaa81f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-798b910c elementor-widget elementor-widget-heading\" data-id=\"798b910c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.3 - 28-12-2021 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Services<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5cf6e2d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5cf6e2d8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72fc8202\" data-id=\"72fc8202\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01cbf0e elementor-widget elementor-widget-menu-anchor\" data-id=\"01cbf0e\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.3 - 28-12-2021 *\/\nbody.elementor-page .elementor-widget-menu-anchor{margin-bottom:0}<\/style>\t\t<div id=\"governance\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adce218 elementor-widget elementor-widget-menu-anchor\" data-id=\"adce218\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"strategy\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-67d9d941 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67d9d941\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-720488d3\" data-id=\"720488d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16db9ac elementor-widget elementor-widget-menu-anchor\" data-id=\"16db9ac\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"cio\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b6edbc elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"3b6edbc\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.3 - 28-12-2021 *\/\n.elementor-widget-image-box .elementor-image-box-content{width:100%}@media (min-width:768px){.elementor-widget-image-box.elementor-position-left .elementor-image-box-wrapper,.elementor-widget-image-box.elementor-position-right .elementor-image-box-wrapper{display:-webkit-box;display:-ms-flexbox;display:flex}.elementor-widget-image-box.elementor-position-right .elementor-image-box-wrapper{text-align:right;-webkit-box-orient:horizontal;-webkit-box-direction:reverse;-ms-flex-direction:row-reverse;flex-direction:row-reverse}.elementor-widget-image-box.elementor-position-left .elementor-image-box-wrapper{text-align:left;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-direction:row;flex-direction:row}.elementor-widget-image-box.elementor-position-top .elementor-image-box-img{margin:auto}.elementor-widget-image-box.elementor-vertical-align-top .elementor-image-box-wrapper{-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}.elementor-widget-image-box.elementor-vertical-align-middle .elementor-image-box-wrapper{-webkit-box-align:center;-ms-flex-align:center;align-items:center}.elementor-widget-image-box.elementor-vertical-align-bottom .elementor-image-box-wrapper{-webkit-box-align:end;-ms-flex-align:end;align-items:flex-end}}@media (max-width:767px){.elementor-widget-image-box .elementor-image-box-img{margin-left:auto!important;margin-right:auto!important;margin-bottom:15px}}.elementor-widget-image-box .elementor-image-box-img{display:inline-block}.elementor-widget-image-box .elementor-image-box-title a{color:inherit}.elementor-widget-image-box .elementor-image-box-wrapper{text-align:center}.elementor-widget-image-box .elementor-image-box-description{margin:0}<\/style><div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">CIO ADVISORY<\/h3><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9277c61 stratum-advanced-accordion-icons-position-right elementor-widget elementor-widget-stratum-advanced-accordion\" data-id=\"9277c61\" data-element_type=\"widget\" data-widget_type=\"stratum-advanced-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"stratum-advanced-accordion\" data-accordion-options=\"{&quot;accordion_type&quot;:&quot;toggle&quot;,&quot;accordion_collapsible&quot;:true,&quot;accordion_interactivity&quot;:&quot;click&quot;,&quot;equal_height&quot;:false}\">\n\t<div class=\"stratum-advanced-accordion__wrapper\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__item elementor-repeater-item-fafaeec\">\n\t\t\t\t<div class=\"stratum-advanced-accordion__item-header\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__title\">\n\t\t\t\t\t\tRead More\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__expand-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"normal\"><i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"active\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"stratum-advanced-accordion__item-content\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__item-wrapper\">\n\t\t\t\t\t\t<div class=\"stratum-advanced-accordion__item-content-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"stratum-advanced-accordion__text\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">As a seasoned IT Leadership professional, I work with the C-Suite business\u00a0 executives to align IT capabilities with business objectives at a Strategic Enterprise level. My expertise lies in strategizing and coordinating with various\u00a0 business units to ensure best in class delivery of services.\u00a0<\/span><\/p><p><b>CIO Advisory Services offered:\u00a0<\/b><\/p><p><b>Process Reviews: <\/b><span style=\"font-weight: 400\">Business process mapping is the foundation which presents all\u00a0 those IT activities required to build the business development strategy. With CIO\u00a0 advisory services, you will be able to get a better overview of your business\u2019\u00a0 health around the processes that are in place, so that you can take necessary\u00a0 actions to fuel business productivity.\u00a0<\/span><\/p><p><b>Outlining Technology Road Map: <\/b><span style=\"font-weight: 400\">Reviews of the enterprise-level IT tools and\u00a0 services that are used will be analysed for effectiveness to ensure you get the\u00a0 value for your money. This roadmap review is imperative to guide you with your\u00a0 investment decisions in the future. I also work with the management of the IT\u00a0 team and assign them with the right task to get the best out of the potential\u00a0 employees working on the Strategy execution.<\/span><\/p><p><b>Best Cost Management practices: <\/b><span style=\"font-weight: 400\">Every business wants to adopt the best\u00a0 practices and expect they get the value for their investments. I work closely with\u00a0 the CIO and management team to understand more about your limited\u00a0 resources and budgetary constraints. Provide effective cost management\u00a0 recommendations that will ensure maximum returns on the investments made.\u00a0\u00a0\u00a0<\/span><\/p><p><b>Meet IT Governance standards<\/b><span style=\"font-weight: 400\">: I analyse the governance of the IT Team in\u00a0 alignment with the enterprise governance requirements and assist the\u00a0 management team and CIO to establish methods for meeting the IT\u00a0 governance standards. This will be done by assisting in the design of IT Policies,\u00a0 processes, frameworks, recommended standards, and tools selection.\u00a0 Governance also includes the governance of the project portfolio to help your\u00a0 company establish good governance practices in the services provided.\u00a0<\/span><\/p><p><b>Risk Management: <\/b><span style=\"font-weight: 400\">From Disaster Recovery to mitigating financial risks, CIO consulting ensures safe and compliant practices. As a key influencer to the\u00a0 company, I will help you develop and incorporate processes and measures to manage risks.<\/span><\/p><p><b>Vendor Negotiation: <\/b><span style=\"font-weight: 400\">After collating information about your business\u00a0 requirements, I will assist you to get the best vendors for your business\u00a0 organization. With a well-planned communication and negotiation strategy,\u00a0 you won\u2019t find it too difficult to get access to vendors that provide the best\u00a0 services on time.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-39d627b1\" data-id=\"39d627b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-99c05ba elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"99c05ba\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">IT STRATEGY<\/h3><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c763468 stratum-advanced-accordion-icons-position-right elementor-widget elementor-widget-stratum-advanced-accordion\" data-id=\"c763468\" data-element_type=\"widget\" data-widget_type=\"stratum-advanced-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"stratum-advanced-accordion\" data-accordion-options=\"{&quot;accordion_type&quot;:&quot;accordion&quot;,&quot;accordion_collapsible&quot;:true,&quot;accordion_interactivity&quot;:&quot;click&quot;,&quot;equal_height&quot;:false}\">\n\t<div class=\"stratum-advanced-accordion__wrapper\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__item elementor-repeater-item-3ef567b\">\n\t\t\t\t<div class=\"stratum-advanced-accordion__item-header\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__title\">\n\t\t\t\t\t\tRead More\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__expand-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"normal\"><i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"active\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"stratum-advanced-accordion__item-content\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__item-wrapper\">\n\t\t\t\t\t\t<div class=\"stratum-advanced-accordion__item-content-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"stratum-advanced-accordion__text\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">With the world forging ahead into the Fourth Industrial Revolution, many\u00a0 companies are propelled into the Digital Era.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">I work closely with the CIO and management team, to support your\u00a0 organization in designing an effective approach to achieve the short- or long term business goals. This is done by identifying the roles of technology in a\u00a0 business strategy, the capabilities IT can provide and how the IT organization\u00a0 needs to be managed to deliver its commitments.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">I then work with clients to understand the ROI that can be leveraged from\u00a0 current and leading technologies.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">By leveraging enterprise-level IT tools and services and ensure you get the value\u00a0 for your money, I can guide your investment decisions for the future and advise\u00a0 organizations on how to structure the management of the IT team.<\/span><\/p><p><b>IT Strategy Services\u00a0<\/b><\/p><ul><li><span style=\"font-weight: 400\">Facilitating of Strategic Sessions and structuring the ICT or Digital Transformation\u00a0 Strategy\u00a0\u00a0<\/span><\/li><li><span style=\"font-weight: 400\">Collaborate and co-create with management and business to craft the Strategic\u00a0 Objectives, Goals and Plans,\u00a0<\/span><\/li><li><span style=\"font-weight: 400\">Co-create the IT Roadmap\u00a0\u00a0<\/span><\/li><li><span style=\"font-weight: 400\">Assist with Key Performance Indicators required to reach the Strategic Goals and link\u00a0 these to the Balance Scorecard\u00a0<\/span><\/li><li><span style=\"font-weight: 400\">Develop the Change Management and Communication Strategy\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-603dc17d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"603dc17d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-73207a31\" data-id=\"73207a31\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46710da elementor-widget elementor-widget-menu-anchor\" data-id=\"46710da\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"investments\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b846867 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"4b846867\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">IT INVESTMENTS AND PROCUREMENT  <\/h3><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-131edf8 stratum-advanced-accordion-icons-position-right elementor-widget elementor-widget-stratum-advanced-accordion\" data-id=\"131edf8\" data-element_type=\"widget\" data-widget_type=\"stratum-advanced-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"stratum-advanced-accordion\" data-accordion-options=\"{&quot;accordion_type&quot;:&quot;accordion&quot;,&quot;accordion_collapsible&quot;:true,&quot;accordion_interactivity&quot;:&quot;click&quot;,&quot;equal_height&quot;:false}\">\n\t<div class=\"stratum-advanced-accordion__wrapper\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__item elementor-repeater-item-33b12b9\">\n\t\t\t\t<div class=\"stratum-advanced-accordion__item-header\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__title\">\n\t\t\t\t\t\tRead More\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__expand-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"normal\"><i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"active\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"stratum-advanced-accordion__item-content\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__item-wrapper\">\n\t\t\t\t\t\t<div class=\"stratum-advanced-accordion__item-content-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"stratum-advanced-accordion__text\">\n\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Business Case development \u2013 Assist with developing sound business cases to address the strategic objectives of the organization.\u00a0<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">ICT Procurement \u2013 Structure the IT Procurement requirements to purchase the correct tools for the business need.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Vendor Negotiation - After collating information about your business requirements, I can assist you get the best vendors for your business organization. With a well-planned communication and negotiation strategy, you won\u2019t find it too difficult to get access to vendors that provide the best services on time<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">RFQ, RFI, RFP Processes \u2013 I consult on Requests for Quotes, Information and Proposal processes.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5b655acf\" data-id=\"5b655acf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae335c3 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"ae335c3\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">GOVERNANCE, AUDIT, QUALITY RISK AND COMPLIANCE<\/h3><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-024f699 stratum-advanced-accordion-icons-position-right elementor-widget elementor-widget-stratum-advanced-accordion\" data-id=\"024f699\" data-element_type=\"widget\" data-widget_type=\"stratum-advanced-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"stratum-advanced-accordion\" data-accordion-options=\"{&quot;accordion_type&quot;:&quot;accordion&quot;,&quot;accordion_collapsible&quot;:true,&quot;accordion_interactivity&quot;:&quot;click&quot;,&quot;equal_height&quot;:false}\">\n\t<div class=\"stratum-advanced-accordion__wrapper\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__item elementor-repeater-item-c70b607\">\n\t\t\t\t<div class=\"stratum-advanced-accordion__item-header\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__title\">\n\t\t\t\t\t\tRead More\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__expand-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"normal\"><i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"active\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"stratum-advanced-accordion__item-content\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__item-wrapper\">\n\t\t\t\t\t\t<div class=\"stratum-advanced-accordion__item-content-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"stratum-advanced-accordion__text\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">IT Governance is an element of corporate governance, aimed at improving the overall\u00a0 management of IT and deriving improved value from investment in information and\u00a0 technology. Governance defines the common directions, policies, and rules that the\u00a0 organization uses to deliver and maintain its services\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">I work with the CIO and management teams to assess the IT governance frameworks\u00a0 and recommend implementation of IT Governance that effectively manage IT risks,\u00a0 always ensuring the golden thread of activities associated with information and\u00a0 technology are aligned with their overall business objectives.\u00a0<\/span><\/p><p><b>My IT Governance Services guides you through the following necessary steps:<\/b><\/p><ul><li><b>Governance <\/b><span style=\"font-weight: 400\">\u2013 Co-create with the team, the necessary frameworks required for\u00a0 meeting the IT governance standards of the enterprise. The IT alignment strategy will include\u00a0 governance of the project portfolio to help your company establish sound governance\u00a0 practices aligned to King 4 and COBIT.\u00a0<\/span><\/li><li><b>Policies <\/b><span style=\"font-weight: 400\">\u2013 Assist with identifying the correct policies required for the IT department,\u00a0 based on the organisation's strategic imperatives. Review and assess current policies and make recommendations to adjust.<\/span><\/li><li><b>Processes <\/b><span style=\"font-weight: 400\">\u2013 Assessments on best practice processes required for the IT department. Review and assess current processes and make recommendations to adjust if required.<\/span><\/li><li><b>Procedures <\/b><span style=\"font-weight: 400\">\u2013 Assist with identifying the correct procedures required for the IT\u00a0 department, review of the procedures in place and make recommendations to adjust if\u00a0 required.\u00a0<\/span><\/li><li><b>Templates <\/b><span style=\"font-weight: 400\">\u2013 Recommend templates for the ICT department. Assess and review current templates for accuracy to policies, processes, and procedures as well as\u00a0 governance requirements.\u00a0<\/span><\/li><li><b>Maturity Assessments <\/b><span style=\"font-weight: 400\">\u2013 Maturity assessments are integral as a base point to start from\u00a0 when wanting to improve. Understanding the maturity level of the specific ICT areas to\u00a0 determine the strengths and weakness of the function. I co-create action plans\u00a0 with the management teams to close any maturity gaps for assessments undertaken.\u00a0<\/span><\/li><li><b>ICT Audits <\/b><span style=\"font-weight: 400\">\u2013 I consult on the Audits completed in the relevant IT process area and\u00a0 work collaboratively with the teams to close the gaps.\u00a0<\/span><\/li><li><b>COBIT alignment <\/b><span style=\"font-weight: 400\">\u2013 Assess and review of the current practices to create alignment to\u00a0 COBIT requirements and recommend improvements where necessary.<\/span><\/li><li><b>ITIL Processes <\/b><span style=\"font-weight: 400\">\u2013 Assess and review of the current processes to close the gaps to achieve\u00a0 ITIL alignment and recommend improvements where necessary<\/span><\/li><li><b>Risk Management <\/b><span style=\"font-weight: 400\">- From Disaster Recovery, Cyber Security to mitigating financial risks, I consult on safe\u00a0 and compliant practices on managing the risks. I help you develop and incorporate processes and measures\u00a0 to alleviate any type of IT related risks.\u00a0<\/span><\/li><li><b>Compliance \u2013 <\/b><span style=\"font-weight: 400\">Consult on compliance to laws pertaining to IT e.g. POPIA, RICA, ECTA\u00a0<\/span><\/li><li><b>ISO 20 000 Compliance <\/b><span style=\"font-weight: 400\">\u2013 Assess current ICT processes in alignment to ISO 20 000 Quality\u00a0 Management practices to determine compliance\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d7ebecc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d7ebecc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a2daeac\" data-id=\"a2daeac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe4a30e elementor-widget elementor-widget-menu-anchor\" data-id=\"fe4a30e\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"portfolio\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ccdf81 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"7ccdf81\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">IT PORTFOLIO, DEMAND AND BUSINESS RELATIONSHIP MANAGEMENT<\/h3><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10cedad stratum-advanced-accordion-icons-position-right elementor-widget elementor-widget-stratum-advanced-accordion\" data-id=\"10cedad\" data-element_type=\"widget\" data-widget_type=\"stratum-advanced-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"stratum-advanced-accordion\" data-accordion-options=\"{&quot;accordion_type&quot;:&quot;accordion&quot;,&quot;accordion_collapsible&quot;:true,&quot;accordion_interactivity&quot;:&quot;click&quot;,&quot;equal_height&quot;:false}\">\n\t<div class=\"stratum-advanced-accordion__wrapper\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__item elementor-repeater-item-86d99a5\">\n\t\t\t\t<div class=\"stratum-advanced-accordion__item-header\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__title\">\n\t\t\t\t\t\tRead More\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__expand-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"normal\"><i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"active\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"stratum-advanced-accordion__item-content\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__item-wrapper\">\n\t\t\t\t\t\t<div class=\"stratum-advanced-accordion__item-content-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"stratum-advanced-accordion__text\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">I work with the CIO and leadership team, to advise on an effective demand\u00a0 and portfolio management strategy. This is then used to select the best ideas\u00a0 that translate into Projects, which then creates the Portfolio required to execute\u00a0 on the Strategic commitment of the organization.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">The full portfolio management process will define the strategy and the\u00a0 objectives in the Strategic Plan. This lists components (programs, projects,\u00a0 activities) to achieve these objectives and business benefits.<\/span><\/p><p><b>The Services consulted on are:\u00a0<\/b><\/p><ul><li><b>Demand and Portfolio Management <\/b><span style=\"font-weight: 400\">\u2013 Assess and recommend Demand and Portfolio\u00a0 management functions and capabilities and recommend improvement plans. This process is used to assesses the current customer demand against the services\u00a0 which are being provided to them.\u00a0\u00a0<\/span><\/li><li><span style=\"font-weight: 400\">Demand Management focuses solely on understanding the customer\u2019s demands and\u00a0 coordinating it with the capacity, availability, and types of services that are provided.\u00a0 There are four sequential activities that are performed in this process which\u00a0 are identifying sources of demand and forecasting, analyzing the patterns of business\u00a0 activity and user profiles, developing differentiated offerings and managing\u00a0 operational demand.\u00a0<\/span><\/li><li><span style=\"font-weight: 400\">Thereafter creating a Portfolio Register and creating and assessing the Portfolio for\u00a0 Business Value to effectively select and priortise Strategic Projects that will provide the most return on investment.\u00a0<\/span><\/li><li><b>Business Relationship Management <\/b><span style=\"font-weight: 400\">\u2013 Assess and advise on the creation of BRM\u00a0 capability, assess current capability and provide improvement plans ensuring that the\u00a0 potential business value from satisfying that demand is captured, optimized, and\u00a0 recognized. Activities like creation and management of customer relationships,\u00a0 comprehension of customer needs, and implementation of required services to meet\u00a0 those needs are performed in Business Relationship Management process. The three\u00a0 sequential activities that are performed in this process are request and complaint\u00a0 handling, identifying opportunities, and managing business relationships.<\/span><\/li><li><b>Business Case Development <\/b><span style=\"font-weight: 400\">\u2013 Assist with developing sound business cases to address\u00a0 the strategic objectives of the organization\u00a0\u00a0<\/span><\/li><li><b>ICT Procurement <\/b><span style=\"font-weight: 400\">\u2013 Structure the IT Procurement requirements to purchase the correct\u00a0 tools for the job, considering the Portfolios strategic objectives and business investment\u00a0 needs\u00a0<\/span><\/li><li><b>Vendor Negotiation <\/b><span style=\"font-weight: 400\">- After collating information about your business requirements, I\u00a0 can assist you get the best vendors for your business organization. With a well-planned\u00a0 communication and negotiation strategy, you won\u2019t find it too difficult to get access to\u00a0 vendors that provide the best services on time.\u00a0<\/span><span style=\"font-weight: 400\">\u00a0<\/span><\/li><li><b>Business Analysis <\/b><span style=\"font-weight: 400\">\u2013 Assist with Business Analysis function set up and improvements\u00a0 where there is a requirement to analyse business needs and creating business\u00a0 requirements specifications.\u00a0<\/span><\/li><li><b>Project Management <\/b><span style=\"font-weight: 400\">\u2013 Advise on Project management governance for small, medium\u00a0 and large projects using Waterfall, Agile and DevOps Frameworks and Methodologies.\u00a0<\/span><\/li><li><b>Testing <\/b><span style=\"font-weight: 400\">\u2013 Advise on strategies around Quality Assurance Systems Testing and User Acceptance testing.\u00a0<\/span><\/li><li><b>Stakeholder Engagement and Relationships <\/b><span style=\"font-weight: 400\">\u2013 Advise on Stakeholder analysis approach\u00a0 and Stakeholder engagement plans\u00a0<\/span><\/li><li><b>Organizational Change Management <\/b><span style=\"font-weight: 400\">\u2013 Assist with structuring Change management\u00a0 strategies and communication plans.\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e177287\" data-id=\"e177287\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6863811 elementor-widget elementor-widget-menu-anchor\" data-id=\"6863811\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"operations\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb0d806 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"cb0d806\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">IT SERVICE OPERATIONS <\/h3><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43bd1dc stratum-advanced-accordion-icons-position-right elementor-widget elementor-widget-stratum-advanced-accordion\" data-id=\"43bd1dc\" data-element_type=\"widget\" data-widget_type=\"stratum-advanced-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"stratum-advanced-accordion\" data-accordion-options=\"{&quot;accordion_type&quot;:&quot;accordion&quot;,&quot;accordion_collapsible&quot;:true,&quot;accordion_interactivity&quot;:&quot;click&quot;,&quot;equal_height&quot;:false}\">\n\t<div class=\"stratum-advanced-accordion__wrapper\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__item elementor-repeater-item-84957dc\">\n\t\t\t\t<div class=\"stratum-advanced-accordion__item-header\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__title\">\n\t\t\t\t\t\tRead More\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__expand-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"normal\"><i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"active\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"stratum-advanced-accordion__item-content\">\n\t\t\t\t\t<div class=\"stratum-advanced-accordion__item-wrapper\">\n\t\t\t\t\t\t<div class=\"stratum-advanced-accordion__item-content-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"stratum-advanced-accordion__text\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">As companies continue to grow and respond to emerging technology, IT will continue\u00a0 to adapt and change. Optimizing your IT Service Management (ITSM) Operations to\u00a0 keep up with the changing demands of customers is an ever-moving target. <\/span><\/p><p><span style=\"font-weight: 400\">When it\u00a0 comes to organizing and executing your service management strategies, I can <\/span><span style=\"font-weight: 400\">assist in\u00a0 creating or assessing the following processes for effectiveness and\u00a0 improvements.\u00a0<\/span><\/p><ul><li><b>Incident Management <\/b><span style=\"font-weight: 400\">- This process takes immediate action to restore the\u00a0 interruptions in service due to various incidents such as password resets, printer\u00a0 failures, or an error message, etc. There are five sequential activities in this\u00a0 process, namely, registering &amp; categorizing the incident, prioritizing,\u00a0 investigating and diagnosing, resolution, and finally closure.<\/span><\/li><li><b>Problem Management <\/b><span style=\"font-weight: 400\">- This process focuses on pinpointing and preventing\u00a0 recurrence of the problems and incidents. There are five sequential activities\u00a0 performed in this process, which are problem detection and logging,\u00a0 categorizing, investigating and diagnosing, and problem resolution and closure.\u00a0<\/span><\/li><li><b>Service Request Management <\/b><span style=\"font-weight: 400\">- This process receives, logs, prioritizes and\u00a0 resolves various service requests that are often received by the service desk.\u00a0 There are five sequential activities in this process that are, requesting\u00a0 registration, validating request, categorising, and prioritising requests, reviewing\u00a0 and authorizing requests, and request closure.\u00a0<\/span><\/li><li><b>ICT Change Management <\/b><span style=\"font-weight: 400\">- This process ensures that with the changes in the\u00a0 business needs, the services remain scalable and reliable. This process is made\u00a0 up of five sequential activities which are registration and categorization, risk\u00a0 and impact analysis, approval, coordinate change build and test, authorize\u00a0 change deployment, and finally review and close change record.\u00a0<\/span><\/li><li><b>Disaster Recovery <\/b><span style=\"font-weight: 400\">\u2013 Assist with performing an in-depth analysis of systems and\u00a0 create a formal document to follow in times of crisis to create a Disaster\u00a0 Recovery plan, based on best practice frameworks.\u00a0<\/span><\/li><li><b>Service Catalogues <\/b><span style=\"font-weight: 400\">\u2013 Advise on ensuring that there is an updated service\u00a0 catalog available with easy accessibility to the services that are required by the <\/span><span style=\"font-weight: 400\">customers to remain productive. Key activities are followed in this process,\u00a0 which are documenting service definition and description, agreeing on service\u00a0 catalog contents, and producing and maintaining the service catalog.\u00a0<\/span><\/li><li><b>Service\/Organisation Level Agreements <\/b><span style=\"font-weight: 400\">\u2013 Assist the management team with\u00a0 creating Service Level Agreements and Organizational Level Agreements to\u00a0 ensure services delivered are as per the agreed upon metrics and standards.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f7120de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f7120de\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56c10fe\" data-id=\"56c10fe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c5579ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c5579ef\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-40c43ce\" data-id=\"40c43ce\" 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elementor-size-default\">Get In Touch<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1a5206 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"a1a5206\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/untangled.online\/wp-content\/uploads\/2021\/11\/Artboard-24.png\" class=\"elementor-animation-grow attachment-full size-full\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">+27 71 875 7156<\/h3><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21184ef elementor-position-left elementor-vertical-align-middle elementor-widget 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